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Course content

' Conflict assessment tools
' Intra-organizational and inter-organizational conflict dynamics
' Cultural variables
' Conflict resolution strategies
' Negotiation principles and strategies
' Techniques for dealing with 'hardball' strategies and tactics
' Mediation skills
' Unique factors in team negotiati... read more
Course content

' Conflict assessment tools
' Intra-organizational and inter-organizational conflict dynamics
' Cultural variables
' Conflict resolution strategies
' Negotiation principles and strategies
' Techniques for dealing with 'hardball' strategies and tactics
' Mediation skills
' Unique factors in team negotiations
' 'Second table' problems
' Case studies

Student Profile

In order to achieve a balance between students and professionals and to achieve cultural and geographic diversity, the Summer Institute on Conflict Management and Resolution welcomes participation by:

' Graduate students from all over the world;
' Professionals with academic training at the BA level from any field, including those working in government agencies, development organizations, non-governmental organizations, companies, and media; and
' University faculty, particularly from non-Western countries. Less